The owner and the subject of the contract
These general terms govern the seasonal letting of Domaine de la Boissière, a registered holiday let at 245 route de Quillebeuf, 27680 Trouville-la-Haule (Eure), France.
The owner is DOMAINE DE LA BOISSIÈRE, a French single-shareholder simplified joint-stock company with share capital of €1,500, registered office at 20 rue Jean-Baptiste Pigalle, 75009 Paris, entered in the Paris companies register under number 952 489 300, SIRET 952 489 300 00048, EU VAT number FR08 952 489 300, APE code 68.20A, represented by its President Mr Alexandre Zouari — hereinafter “the Owner”.
Email: hello@domainedelaboissiere.com — Telephone: 07 56 90 17 61.
Holiday-let registration number: being issued by the Trouville-la-Haule town hall.
Any booking constitutes full acceptance of these terms, which the Tenant confirms having read before submitting the request.
Description of the property
The property is let in its entirety and for the exclusive use of the Tenant and the persons declared. It is never shared, and no bedroom is let individually.
It comprises two buildings: the Ancien Pressoir, containing five bedrooms of which two are interconnecting suites, and the Pool House, containing a sixth on a mezzanine. To these are added the shared living rooms, the heated pool and the walled garden around the two buildings, as described on the website.
Maximum capacity is set at twelve people.
Two particulars are disclosed to the Tenant before booking: La Junior Suite Rose and La Chambre Soleil share a bathroom, and the Pool House bedroom is a mezzanine open to the living room, reached by a ladder — it suits neither young children nor persons with reduced mobility.
A detailed description is provided to the Tenant with the rental contract, in accordance with article L324-2 of the French Tourism Code.
Booking and formation of the contract
Every enquiry gives rise to a named quote setting out the dates, the number of people, the total price and what is included. That quote is valid for thirty days from the date of issue.
The booking becomes firm and final on the twofold condition that the contract is returned accepted by the Tenant and that the deposit provided for in article 5 has actually cleared. Until both conditions are met, the dates remain on sale.
The Tenant declares that they are of full age and have legal capacity to contract. They book in their own name and remain responsible for all occupants.
Minimum length of stay
The minimum stay varies by season:
School holiday periods mean those of French zone B, which covers the Normandy education region — not the British school calendar. The applicable dates are those published by the French Ministry of Education for the year in question.
Prix
Prices are set by quotation, expressed in euros and for the whole stay. They vary by season and by length.
Included in the price
- Use of the whole house and its equipment;
- Water, electricity and heating in normal conditions of use;
- Sheets, bed linen, bathroom and household linen, changed for every stay;
- Secure parking and access to the garden;
- Use of the heated pool, from May to October.
Not included in the price
- The end-of-stay cleaning fee, amounting to 150 €, charged once per stay and shown on the quote;
- Any optional extras taken;
- The Tenant's travel costs and insurance.
Payment terms
Sums paid at the time of booking constitute acomptes (part payments), not arrhes (forfeitable deposits), by express derogation from the presumption in article L214-1 of the French Consumer Code. They bind both parties definitively, subject to the cancellation rights set out in article 8.
Payment is made according to the following schedule:
The Tenant may also choose to pay the full price at the time of booking.
For any booking made less than two months before the arrival date, the full price is payable immediately.
Accepted means of payment are bank card and bank transfer.
If the balance is not paid when due, and after formal notice has gone unanswered for eight days, the booking will be cancelled automatically. Arrival details will not be sent and the deposit will remain with the Owner by way of compensation.
No right of withdrawal
In accordance with article L221-28, 12° of the French Consumer Code, the Tenant has no right of withdrawal, this accommodation service being supplied on a specified date.
This is disclosed to the Tenant before the booking is confirmed. Only the cancellation terms in article 8 apply.
Cancellation by the Tenant
Any cancellation must be notified in writing to hello@domainedelaboissiere.com. The date that notice is received determines which scale applies.
The percentages apply to all sums already paid. Any portion not refunded remains with the Owner as fixed compensation.
The period is counted in calendar days, from receipt of the written notice to the scheduled arrival date.
A shortened stay, a late arrival or an early departure gives rise to no refund, not even in part.
Reducing the number of occupants does not change the agreed price, which is set for letting the property as a whole.
Bookings made through a third-party platform remain governed by that platform's cancellation terms.
Cancellation by the Owner
If the Owner cancels, other than for force majeure, all sums paid are returned to the Tenant within fourteen days.
The Owner will endeavour to offer accommodation of equivalent quality and capacity, or alternative dates, without the Tenant being obliged to accept them.
If the property becomes unavailable for reasons beyond the Owner's control — damage, major breakdown, administrative decision — the return of sums paid constitutes the sole compensation, to the exclusion of any other.
Arrival, departure and handover of keys
Arrival is between 3pm and 6.30pm and departure before noon. The day following each stay is given over to putting the property back in order, which is why these times are adhered to.
Adjustments may be granted depending on the booking calendar, on request and without commitment.
The Tenant shall give their expected arrival time at least forty-eight hours in advance. Any arrival after 6.30pm requires prior agreement, failing which the Owner does not guarantee handover of the keys that day.
A joint inventory is taken on arrival and on departure. Absent written comment from the Tenant within twenty-four hours of arrival, the property is deemed to be as described.
Security deposit
A security deposit of €3,000 is taken before arrival and paid online. It is charged only in the event of damage.
It is returned within 7 days of departure, less where applicable the cost of any damage found, missing items, additional cleaning made necessary, or exceeding the permitted capacity.
The security deposit is not a cap on compensation : if the loss exceeds its amount, the Tenant remains liable for the balance.
The Tenant's obligations
The Tenant undertakes to occupy the property peaceably, to use it reasonably, and to observe the house rules, which they acknowledge having read and which form part of the contract.
- The number of occupants may not exceed the capacity declared at booking; any excess entitles the Owner to terminate the contract immediately without refund;
- Subletting and making the property available to third parties are prohibited;
- Parties and events open to people outside the booking are prohibited, save by prior written agreement of the Owner, which may be subject to particular conditions on price, deposit and insurance;
- Consideration for the neighbours is required, particularly in the evening;
- Smoking inside the buildings is prohibited.
The Tenant is answerable for damage caused by themselves or by anyone they host.
Pets
Pets are permitted, under their owner's responsibility and provided they are declared at booking.
They must not be left alone in the buildings or the garden, are not allowed on the beds or in the pool, and their mess must be picked up. Damage they cause falls under the security deposit provided for in article 11.
A supplement of €50 per animal per stay is added to the quote.
Insurance
The Tenant must hold public liability insurance covering tenant's risks — fire, water damage, broken glass — for the duration of the stay. A certificate may be requested before arrival.
The Owner accepts no liability for theft, loss or damage to occupants' personal belongings.
Pool and safety
The pool is unsupervised. Supervision of children is the sole responsibility of the accompanying adults, constantly and at close quarters. The Owner cannot be held liable for accidents arising from a failure to supervise or from disregard of the posted safety instructions.
The pool's safety equipment, which complies with French regulations for private pools, must not be disabled or obstructed.
The pool is open and heated from May to October. Outside that period it remains closed and access is prohibited.
Force majeure
Neither party may be held liable for a failure resulting from an event of force majeure within the meaning of article 1218 of the French Civil Code.
In that event the parties shall confer in order to agree either a postponement of the stay or a refund of sums paid, less any justified unrecoverable costs.
Complaints and mediation
Any complaint concerning the stay must be sent to the Owner as soon as possible, and no later than thirty days after departure, in writing to hello@domainedelaboissiere.com.
In accordance with articles L612-1 et seq. of the French Consumer Code, a consumer Tenant has the right to free recourse to a consumer ombudsman. A referral is admissible only after a prior written complaint to the Owner has gone without satisfactory reply.
The Tenant may also use the European online dispute resolution platform.
Personal data
The data collected at booking — name, contact details, dates of stay and number of occupants — is necessary for performing the contract and meeting the Owner's legal obligations. It is kept for three years from the end of the stay for commercial records, and ten years for accounting and contractual documents. It is never sold or passed to third parties for commercial purposes.
The Tenant has the right of access, rectification, erasure, restriction and objection, exercised at hello@domainedelaboissiere.com. They may lodge a complaint with the CNIL, the French data protection authority.
Governing law and jurisdiction
These terms are governed by French law.
In the event of a dispute, and after an attempt at amicable resolution, the competent courts are determined in accordance with the ordinary rules. A consumer Tenant retains the right to bring proceedings before the court of their place of residence.
Severability and amendment
If any provision of these terms is declared void or unenforceable, the remaining clauses shall retain full effect.
The Owner reserves the right to amend these terms. The applicable version is the one in force on the date of booking, a copy of which is given to the Tenant.
Language of the contract
These terms are an English translation provided for the convenience of non-French-speaking Tenants. The French version, Conditions générales de location, is the only contractually binding text.
In the event of any discrepancy, ambiguity or dispute over interpretation between the two versions, the French text shall prevail. The contract itself is concluded in French, and the rental agreement signed by the Tenant is drawn up in French.
Legal terms with no exact equivalent in English — acompte, arrhes, meublé de tourisme, état des lieux — retain the meaning given to them by French law.